Privacy Policy

2.1 Personal Information

• We may collect information you provide when you register for an account
• We may collect information when you subscribe to our services
• We may collect information when you upload trading charts for analysis
• We may collect information when you contact customer support
• We may collect information when you participate in surveys or promotions

2.2 Usage Data

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Click patterns and navigation paths
• Features used and analysis requests

2.4 Browser Extension Data

• Authentication-related data stored locally in your browser when required
• Chart screenshots captured from supported trading platforms
• Selected strategy and timeframe preferences
• Extension usage statistics such as analysis requests and feature usage
• Language preferences

The Extension does not collect

• Personal browsing history from unsupported websites
• Login credentials for third-party trading platforms
• Personal financial account information unrelated to our service
• Data from websites other than explicitly supported platforms

• To provide and maintain our AI trading analysis services
• To process your transactions and manage subscriptions
• To improve our algorithms and service quality
• To send technical notices and support messages
• To provide customer support and respond to inquiries
• To detect and prevent fraudulent activities
• To comply with legal obligations

4.1 Service Providers

• Payment processors
• Cloud storage providers
• Analytics services
• Customer support platforms
• AI analysis providers where needed to deliver the service

4.2 Legal Requirements

• To comply with a subpoena or similar legal process
• To protect our rights and property
• To prevent fraud or security issues
• To protect the safety of our users

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication systems
• Secure payment processing through certified providers

5.1 Browser Extension Security

• Credentials may be stored securely in browser local storage where necessary
• Data transmission between the Extension and our servers uses HTTPS encryption
• Chart screenshots may be transmitted directly to secure servers for analysis
• The Extension activates only on explicitly supported domains
• User preferences and settings are stored locally and can be cleared by the user

• Account information: until account deletion or 3 years after last activity
• Trading chart data: up to 90 days after analysis completion where retained
• Payment information: as required by financial regulations and payment processors
• Usage logs: up to 12 months for security and analytics purposes

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

13.1 Types of Email Communications

• Account-related emails such as registration confirmations, password resets, and security alerts
• Transactional emails such as payment confirmations, renewals, receipts, and service updates
• Service notifications such as important announcements, policy changes, and feature updates
• Educational content if you subscribe to receive it
• Marketing communications where you have provided consent

13.2 Email Preferences and Opt-out

• Marketing emails can be unsubscribed from at any time
• Educational content preferences can be managed through your subscription settings
• Essential emails related to security, billing, and legal notices cannot be opted out of where necessary for service provision

13.3 Email Data Processing

• Email open rates and click-through rates
• Device and browser information
• Time and date of email interactions
• Links clicked within emails

14.1 Account Deletion Rights

• Self-service deletion may be available through account settings
• Deletion requests may also be submitted to support@kairotrend.com
• We may require identity verification to prevent unauthorized deletions
• Processing may take several business days depending on the request

14.2 Data Deletion Process

• Account access may be disabled and credentials invalidated
• Profile information, preferences, and uploaded content may be deleted
• Chart analysis history and related data may be securely erased
• Email subscriptions may be cancelled and contact information removed where applicable

14.3 Data Retention Exceptions

• Financial records retained as required by law
• Data required for legal compliance or ongoing legal matters
• Anonymized security and fraud-prevention data retained for a limited period
• Aggregated non-personal analytics retained for service improvement

14.4 Additional User Rights

• Data portability requests
• Data correction requests
• Processing restriction requests
• Access requests regarding the data we hold
• Objections to certain types of processing

14.5 How to Exercise Your Rights

• Contact us at support@kairotrend.com with your request
• Include your account email and relevant details
• Provide identity verification if requested
• We aim to respond within 30 days where applicable